OTRS：LDAP认证，授权和同步（FreeIPA，AD）

• OTRS业务解决方案-付费版本
• （（OTRS））社区版 -免费版

• ITSM模块（服务级别管理，变更管理，配置管理，CMDB）
• 响应式Web界面
• API
• SLA和服务
• 多租户
• 升级
• 身份验证：DB，LDAP，HTTPBasicAuth，Radius
• 支持MySQL，MariaDB，PostgreSQL，Oracle

客户端，队列，代理和组

• 客户 -可以通过发送信件或使用Web访问来创建应用程序
• 队列 -每个应用程序属于其中一个应用程序队列
• 代理 -从他们可用的队列中从事应用程序执行的IT专业人员
• 组 -连接队列，客户端和代理以及设置代理权限的实体-例如，只读，更改应用程序的优先级等。

标准组

• 管理员 -组成员可以管理（配置）OTRS
• 统计 -自定义和运行报告的能力
• 用户 -客户端，队列和代理的标准组

集团相关权利

基本权利

• 该组/队列中应用程序中的只读权限
• move-将请求移至该组/队列的权限
• 创建 -在此组/队列中创建应用程序的权限
• note-向该组/队列中的应用程序添加注释的权限
• owner-更改此组/队列中应用程序所有者的权限
• 优先级 -更改此组/队列中应用程序优先级的权限
• 读取/写入 -对该组/队列中的请求具有完全的读取和写入权限

附加权利

• 报告 -提供对报告页面的访问
• redirect-重定向/退回邮件消息的权利（ticketZoom中的重定向/退回链接）
• 创建 -有权对申请做出回应
• 客户 -更改此应用程序的客户的权利
• forward-转发消息的权利（使用“转发”按钮）
• 待定 -转移待定申请的权利
• 电话 -以消息/便笺的形式将客户通话内容添加到应用程序的权利
• 负责人 -更改负责申请者的权利

• 每个客户端可以包含在一个或几个组中，最初所有客户端都是用户组的成员
• 每个订单队列都与任何一个组相关联
• 通过Web界面，客户端可以在队列中发出请求，这些队列中包括他的组可以访问
• 当客户通过电子邮件发送请求时，可以根据对信件属性（例如，发件人的地址或信件标题）的分析来更改应用程序的特性，包括应用程序将要进入的队列
• 如果客户端通过电话呼叫，则代理可以通过选择代理可用的任何队列来手动创建应用程序
• 希望客户端的应用程序始终处于客户端可用的队列中，否则他将无法通过Web界面访问该应用程序
• 代理可以根据应用程序所在队列的权限在应用程序中执行操作

数据库认证

$Self->{'AuthModule'} = 'Kernel::System::Auth::DB'; 

 $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB'; $Self->{'Customer::AuthModule::DB::Table'} = 'customer_user'; $Self->{'Customer::AuthModule::DB::CustomerKey'} = 'login'; $Self->{'Customer::AuthModule::DB::CustomerPassword'} = 'pw'; 

角色和公司

• 角色 -通过连接组和代理允许更灵活的访问控制
• 公司 -允许隔离各种客户的应用程序（无论是不同部门还是公司）

问题陈述

准备工作

查看LDAP的帐户

FreeIPA组与OTRS角色同步

• otrs-sa-该组的成员将有权访问OTRS管理，但我们不会授予对队列的访问权限，因此我们不想一直在管理员的领导下工作），
• otrs-admins-我们的经理有权更改应用程序的优先级）和
• otrs-服务台 -我们的专家帐户

公司属性

• 我的公司 -适用于my-it-company.com的员工
• 梨公司 -针对pear.com的员工
• macrohard-company-适用于macrohard.com的员工

定义FreeIPA使用的用户属性

 kinit laptevs ipa user-show --all --raw laptevs 

配置OTRS

配置文件

• / opt / otrs / -通常，OTRS系统文件位于此处
• 内核/ Config.pm-您正在编辑的配置文件
• Kernel / Config / Defaults.pm-具有标准设置的文件，您无法对其进行编辑，但可以在其中查看所有现有参数并对其进行注释

代理设定

代理验证

  # --------------------------------------------------- # # Agents authentication # # --------------------------------------------------- # # my-it-company.com LDAP backend $Self->{AuthModule} = 'Kernel::System::Auth::LDAP'; #  LDAP- $Self->{'AuthModule::LDAP::Host'} = 'my-it-company.com'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=my-it-company,dc=com'; $Self->{'AuthModule::LDAP::UID'} = 'uid'; #  ,        $Self->{'AuthModule::LDAP::SearchUserDN'} = 'uid=ldap-bot,cn=users,cn=accounts,dc=my-it-company,dc=com'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'bot-password!'; #    LDAP.      ,    " " $Self->{'AuthModule::LDAP::AlwaysFilter'} = '(mail=*)'; #      $Self->{'AuthModule::LDAP::Charset'} = 'utf-8'; $Self->{'AuthModule::UseSyncBackend'} = 'AuthSyncBackend'; # my-it-company.com DB backend $Self->{AuthModule2} = 'Kernel::System::Auth::DB'; $Self->{'AuthModule::DB::CryptType2'} = 'sha2'; # --------------------------------------------------- # # End Agents authentication # # --------------------------------------------------- # 

同步代理（具有OTRS角色的LDAP组）

  # --------------------------------------------------- # # Agent authentication sync # # (enable agent data sync. after succsessful # # authentication) # # --------------------------------------------------- # # my-it-company.com LDAP auth sync. backend. $Self->{AuthSyncModule} = 'Kernel::System::Auth::Sync::LDAP'; $Self->{'AuthSyncModule::LDAP::Host'} = 'my-it-company.com'; $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=my-it-company,dc=com'; $Self->{'AuthSyncModule::LDAP::UID'} = 'uid'; $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'uid=ldap-bot,cn=users,cn=accounts,dc=my-it-company,dc=com'; $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'bot-password!'; $Self->{'AuthSyncModule::LDAP::AlwaysFilter'} = '(mail=*)'; $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = { # DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', }; $Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'member'; $Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN'; $Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} = { # ldap group 'cn=otrs-sa,cn=groups,cn=accounts,dc=my-it-company,dc=com' => { # otrs role 'otrs-sa' => 1, }, 'cn=otrs-admins,cn=groups,cn=accounts,dc=my-it-company,dc=com' => { 'otrs-admins' => 1, }, 'cn=otrs-helpdesk,cn=groups,cn=accounts,dc=my-it-company,dc=com' => { 'helpdesk' => 1, } }; $Self->{DatabaseUserTable} = 'users'; $Self->{DatabaseUserTableUserID} = 'id'; $Self->{DatabaseUserTableUserPW} = 'pw'; $Self->{DatabaseUserTableUser} = 'login'; # --------------------------------------------------- # # End Agents authentication sync # # --------------------------------------------------- # 

  # --------------------------------------------------- # # Agent authentication sync # # (enable agent data sync. after succsessful # # authentication) # # --------------------------------------------------- # # my-it-company.com LDAP auth sync. backend. $Self->{AuthSyncModule} = 'Kernel::System::Auth::Sync::LDAP'; $Self->{'AuthSyncModule::LDAP::Host'} = 'my-it-company.com'; $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=my-it-company,dc=com'; $Self->{'AuthSyncModule::LDAP::UID'} = 'uid'; $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'uid=ldap-bot,cn=users,cn=accounts,dc=my-it-company,dc=com'; $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'bot-password!'; $Self->{'AuthSyncModule::LDAP::AlwaysFilter'} = '(mail=*)'; $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = { # DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', }; $Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'member'; $Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN'; # AuthSyncModule::LDAP::UserSyncGroupsDefinition # (If "LDAP" was selected for AuthModule and you want to sync LDAP # groups to otrs groups, define the following.) $Self->{'AuthSyncModule::LDAP::UserSyncGroupsDefinition'} = { # ldap group 'cn=otrs-admins,cn=groups,cn=accounts,dc=my-it-company,dc=com' => { # otrs group 'admin' => { # permission rw => 1, move_into => 1, create => 1, note => 1, owner => 1, prioriry => 1, ro => 1, }, 'stats' => { rw => 1, move_into => 1, create => 1, note => 1, owner => 1, prioriry => 1, ro => 1, }, 'users' => { rw => 1, move_into => 1, create => 1, note => 1, owner => 1, prioriry => 1, ro => 1, }, 'pear-group' => { rw => 1, move_into => 1, create => 1, note => 1, owner => 1, prioriry => 1, ro => 1, }, 'macrohard-group' => { rw => 1, move_into => 1, create => 1, note => 1, owner => 1, prioriry => 1, ro => 1, }, }, 'cn=otrs-helpdesk,cn=groups,cn=accounts,dc=my-it-company,dc=com' => { 'stats' => { rw => 1, move_into => 1, create => 1, note => 1, owner => 1, prioriry => 1, ro => 1, }, 'users' => { rw => 1, move_into => 1, create => 1, note => 1, owner => 1, prioriry => 1, ro => 1, }, } }; $Self->{DatabaseUserTable} = 'users'; $Self->{DatabaseUserTableUserID} = 'id'; $Self->{DatabaseUserTableUserPW} = 'pw'; $Self->{DatabaseUserTableUser} = 'login'; # --------------------------------------------------- # # End Agents authentication sync # # --------------------------------------------------- # 

  # --------------------------------------------------- # # Agent authentication sync # # (enable agent data sync. after succsessful # # authentication) # # --------------------------------------------------- # # my-it-company.com LDAP auth sync. backend. $Self->{AuthSyncModule} = 'Kernel::System::Auth::Sync::LDAP'; $Self->{'AuthSyncModule::LDAP::Host'} = 'my-it-company.com'; $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=my-it-company,dc=com'; $Self->{'AuthSyncModule::LDAP::UID'} = 'uid'; $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'uid=ldap-bot,cn=users,cn=accounts,dc=my-it-company,dc=com'; $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'bot-password!'; $Self->{'AuthSyncModule::LDAP::AlwaysFilter'} = '(mail=*)'; $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = { # DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', }; $Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'member'; $Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN'; #    -     / # AuthSyncModule::LDAP::UserSyncInitialGroups # (sync following group with rw permission after initial create of first agent # login) $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [ 'users', ]; $Self->{DatabaseUserTable} = 'users'; $Self->{DatabaseUserTableUserID} = 'id'; $Self->{DatabaseUserTableUserPW} = 'pw'; $Self->{DatabaseUserTableUser} = 'login'; # --------------------------------------------------- # # End Agents authentication sync # # --------------------------------------------------- # 

客户设置

客户认证

  # --------------------------------------------------- # # ustomer authentication # # --------------------------------------------------- # # ustomer DB auth. backend $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB'; $Self->{'Customer::AuthModule::DB::Table'} = 'customer_user'; $Self->{'Customer::AuthModule::DB::CustomerKey'} = 'login'; $Self->{'Customer::AuthModule::DB::CustomerPassword'} = 'pw'; # my-it-company.com (ustomer) LDAP auth. backend $Self->{'Customer::AuthModule2'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host2'} = 'my-it-company.com'; $Self->{'Customer::AuthModule::LDAP::BaseDN2'} = 'dc=my-it-company,dc=com'; $Self->{'Customer::AuthModule::LDAP::UID2'} = 'uid'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN2'} = 'uid=ldap-bot,cn=users,cn=accounts,dc=my-it-company,dc=com'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw2'} = 'bot-password!'; $Self->{'Customer::AuthModule::LDAP::AlwaysFilter2'} = '(mail=*)'; # pear LDAP auth. backend. $Self->{'Customer::AuthModule3'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host3'} = 'pear.com'; $Self->{'Customer::AuthModule::LDAP::BaseDN3'} = 'DC=pear,DC=com'; $Self->{'Customer::AuthModule::LDAP::UID3'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN3'} = 'ldap-bot@pear.com'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw3'} = 'bot-password?'; # : (mail=*) -      (samAccountType=805306368) -     (!(userAccountControl:1.2.840.113556.1.4.803:=2)) -   $Self->{'Customer::AuthModule::LDAP::AlwaysFilter3'} = '(&(mail=*)(samAccountType=805306368)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))'; # macrohard LDAP auth. backend. $Self->{'Customer::AuthModule4'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host4'} = 'macrohard.com'; $Self->{'Customer::AuthModule::LDAP::BaseDN4'} = 'dc=macrohard,dc=com'; $Self->{'Customer::AuthModule::LDAP::UID4'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN4'} = 'ldap-bot@macrohard.com'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw4'} = 'bot-password!?'; $Self->{'Customer::AuthModule::LDAP::AlwaysFilter4'} = '(&(mail=*)(samAccountType=805306368)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))'; # --------------------------------------------------- # # End customer authentication settings # # --------------------------------------------------- # 

客户端同步（从LDAP获取客户端属性，与OTRS公司进行通信）

  # --------------------------------------------------- # # Customer authentication sync # # --------------------------------------------------- # # Customer user DB backend and settings $Self->{CustomerUser} = { Name => Translatable('Database Backend'), Module => 'Kernel::System::CustomerUser::DB', Params => { Table => 'customer_user', SearchCaseSensitive => 0, }, # customer unique id CustomerKey => 'login', # customer # CustomerID => 'customer_id', CustomerValid => 'valid_id', CustomerUserListFields => [ 'first_name', 'last_name', 'email' ], CustomerUserSearchFields => [ 'login', 'first_name', 'last_name', 'customer_id' ], CustomerUserSearchPrefix => '*', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['email'], CustomerUserNameFields => [ 'title', 'first_name', 'last_name' ], CustomerUserEmailUniqCheck => 1, CustomerCompanySupport => 1, CacheTTL => 60 * 60 * 24, Map => [ [ 'UserTitle', Translatable('Title or salutation'), 'title', 1, 0, 'var', '', 0, undef, undef ], [ 'UserFirstname', Translatable('Firstname'), 'first_name', 1, 1, 'var', '', 0, undef, undef ], [ 'UserLastname', Translatable('Lastname'), 'last_name', 1, 1, 'var', '', 0, undef, undef ], [ 'UserLogin', Translatable('Username'), 'login', 1, 1, 'var', '', 0, undef, undef ], [ 'UserPassword', Translatable('Password'), 'pw', 0, 0, 'var', '', 0, undef, undef ], [ 'UserEmail', Translatable('Email'), 'email', 1, 1, 'var', '', 0, undef, undef ], [ 'UserCustomerID', Translatable('CustomerID'), 'customer_id', 0, 1, 'var', '', 0, undef, undef ], [ 'UserPhone', Translatable('Phone'), 'phone', 1, 0, 'var', '', 0, undef, undef ], [ 'UserFax', Translatable('Fax'), 'fax', 1, 0, 'var', '', 0, undef, undef ], [ 'UserMobile', Translatable('Mobile'), 'mobile', 1, 0, 'var', '', 0, undef, undef ], [ 'UserStreet', Translatable('Street'), 'street', 1, 0, 'var', '', 0, undef, undef ], [ 'UserZip', Translatable('Zip'), 'zip', 1, 0, 'var', '', 0, undef, undef ], [ 'UserCity', Translatable('City'), 'city', 1, 0, 'var', '', 0, undef, undef ], [ 'UserCountry', Translatable('Country'), 'country', 1, 0, 'var', '', 0, undef, undef ], [ 'UserComment', Translatable('Comment'), 'comments', 1, 0, 'var', '', 0, undef, undef ], [ 'ValidID', Translatable('Valid'), 'valid_id', 0, 1, 'int', '', 0, undef, undef ], ], # default selections Selections => { # UserTitle => { # 'Mr.' => Translatable('Mr.'), # 'Mrs.' => Translatable('Mrs.'), # }, }, }; # my-it-company.com customer user ldap backend and settings $Self->{CustomerUser2} = { Name => 'AD my-it-company.com', Module => 'Kernel::System::CustomerUser::LDAP', Params => { # ldap host Host => 'my-it-company.com', # ldap base dn BaseDN => 'dc=my-it-company,dc=com', # search scope (one|sub) SSCOPE => 'sub', UserDN => 'uid=ldap-bot,cn=users,cn=accounts,dc=my-it-company,dc=com', UserPw => 'bot-password!', # in case you want to add always one filter to each ldap query, use # this option. eg AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' AlwaysFilter => '(mail=*)', SourceCharset => 'utf-8', Die => 0, }, # customer unique id CustomerKey => 'uid', # customer # CustomerID => 'ou', CustomerUserListFields => ['uid', 'cn', 'mail'], CustomerUserSearchFields => ['uid', 'cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['sn', 'givenname'], # Configures the character for joining customer user name parts. Join single space if it is not defined. CustomerUserNameFieldsJoin => ' ', # show customer user and customer tickets in customer interface CustomerUserExcludePrimaryCustomerID => 0, # add a ldap filter for valid users (expert setting) # CustomerUserValidFilter => '(!(description=gesperrt))', # admin can't change customer preferences AdminSetPreferences => 1, # cache time to live in sec. - cache any ldap queries CacheTTL => 0, Map => [ [ 'UserTitle', Translatable('Title or salutation'), 'title', 1, 0, 'var', '', 1, undef, undef ], [ 'UserFirstname', Translatable('Firstname'), 'givenname', 1, 1, 'var', '', 1, undef, undef ], [ 'UserLastname', Translatable('Lastname'), 'sn', 1, 1, 'var', '', 1, undef, undef ], [ 'UserLogin', Translatable('Username'), 'uid', 1, 1, 'var', '', 1, undef, undef ], [ 'UserEmail', Translatable('Email'), 'mail', 1, 1, 'var', '', 1, undef, undef ], [ 'UserCustomerID', Translatable('CustomerID'), 'ou', 0, 1, 'var', '', 1, undef, undef ], [ 'UserPhone', Translatable('Phone'), 'telephonenumber', 1, 0, 'var', '', 1, undef, undef ], [ 'UserMobile', Translatable('Mobile'), 'mobile', 1, 0, 'var', '', 1, undef, undef ], ], }; # pear customer user ldap backend and settings $Self->{CustomerUser3} = { Name => 'AD pear', Module => 'Kernel::System::CustomerUser::LDAP', Params => { # ldap host Host => 'pear.com', BaseDN => 'DC=pear,DC=com', SSCOPE => 'sub', UserDN => 'ldap-bot@pear.com', UserPw => 'bot-password?', AlwaysFilter => '(&(mail=*)(samAccountType=805306368)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', SourceCharset => 'utf-8', Die => 0, }, # customer unique id CustomerKey => 'sAMAccountName', # customer # CustomerID => 'company', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['sn', 'givenname'], # Configures the character for joining customer user name parts. Join single space if it is not defined. CustomerUserNameFieldsJoin => ' ', # show customer user and customer tickets in customer interface CustomerUserExcludePrimaryCustomerID => 0, AdminSetPreferences => 1, CacheTTL => 0, Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target, link class(es) [ 'UserTitle', Translatable('Title or salutation'), 'title', 1, 0, 'var', '', 1, undef, undef ], [ 'UserFirstname', Translatable('Firstname'), 'givenname', 1, 1, 'var', '', 1, undef, undef ], [ 'UserLastname', Translatable('Lastname'), 'sn', 1, 1, 'var', '', 1, undef, undef ], [ 'UserLogin', Translatable('Username'), 'sAMAccountName', 1, 1, 'var', '', 1, undef, undef ], [ 'UserFullLogin', Translatable('FullUsername'), 'userPrincipalName', 1, 1, 'var', '', 1, undef, undef ], [ 'UserEmail', Translatable('Email'), 'mail', 1, 1, 'var', '', 1, undef, undef ], [ 'UserCustomerID', Translatable('CustomerID'), 'company', 0, 1, 'var', '', 1, undef, undef ], [ 'UserPhone', Translatable('Phone'), 'telephoneNumber', 1, 0, 'var', '', 1, undef, undef ], [ 'UserMobile', Translatable('Mobile'), 'mobile', 1, 0, 'var', '', 1, undef, undef ], [ 'UserAddress', Translatable('Address'), 'postaladdress', 1, 0, 'var', '', 1, undef, undef ], [ 'UserOffice', Translatable('Office'), 'physicalDeliveryOfficeName', 1, 0, 'var', '', 1, undef, undef ], [ 'UserDepartment', Translatable('Department'), 'department', 1, 0, 'var', '', 1, undef, undef ], [ 'UserComment', Translatable('Comment'), 'description', 1, 0, 'var', '', 1, undef, undef ], ], }; # macrohard customer user ldap backend and settings $Self->{CustomerUser4} = { Name => 'AD macrohard', Module => 'Kernel::System::CustomerUser::LDAP', Params => { # ldap host Host => 'macrohard.com', # ldap base dn BaseDN => 'dc=macrohard,dc=com', # search scope (one|sub) SSCOPE => 'sub', UserDN => 'ldap-bot@macrohard.com', UserPw => 'bot-password!?', AlwaysFilter => '(&(mail=*)(samAccountType=805306368)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', SourceCharset => 'utf-8', Die => 0, }, # customer unique id CustomerKey => 'sAMAccountName', # customer # CustomerID => 'company', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['sn', 'givenname'], # Configures the character for joining customer user name parts. Join single space if it is not defined. CustomerUserNameFieldsJoin => ' ', # show customer user and customer tickets in customer interface CustomerUserExcludePrimaryCustomerID => 0, AdminSetPreferences => 1, CacheTTL => 0, Map => [ [ 'UserTitle', Translatable('Title or salutation'), 'title', 1, 0, 'var', '', 1, undef, undef ], [ 'UserFirstname', Translatable('Firstname'), 'givenname', 1, 1, 'var', '', 1, undef, undef ], [ 'UserLastname', Translatable('Lastname'), 'sn', 1, 1, 'var', '', 1, undef, undef ], [ 'UserLogin', Translatable('Username'), 'sAMAccountName', 1, 1, 'var', '', 1, undef, undef ], [ 'UserFullLogin', Translatable('FullUsername'), 'userPrincipalName', 1, 1, 'var', '', 1, undef, undef ], [ 'UserEmail', Translatable('Email'), 'mail', 1, 1, 'var', '', 1, undef, undef ], [ 'UserCustomerID', Translatable('CustomerID'), 'company', 0, 1, 'var', '', 1, undef, undef ], [ 'UserPhone', Translatable('Phone'), 'telephoneNumber', 1, 0, 'var', '', 1, undef, undef ], [ 'UserMobile', Translatable('Mobile'), 'mobile', 1, 0, 'var', '', 1, undef, undef ], [ 'UserAddress', Translatable('Address'), 'postaladdress', 1, 0, 'var', '', 1, undef, undef ], [ 'UserOffice', Translatable('Office'), 'physicalDeliveryOfficeName', 1, 0, 'var', '', 1, undef, undef ], [ 'UserDepartment', Translatable('Department'), 'department', 1, 0, 'var', '', 1, undef, undef ], [ 'UserComment', Translatable('Comment'), 'description', 1, 0, 'var', '', 1, undef, undef ], ], }; 

结论

• 与LDAP并行运行时，您还可以运行SSO授权，这将使客户端的生活更加轻松。
• 如果您有Perl专家，则可以编写自己的后端以连接到其他信息系统。
• 故意简化了配置，例如，没有属于LDAP组的过滤单元，没有域后缀，BASE DN，使用其他属性，在其他端口上使用LDAP等